LASTMA unveils toll-free call centre to assist road users

By Innocent Raphael

The Lagos State Traffic Management Agency (LASTMA) has unveiled a new call centre equipped with toll-free lines.

LASTMA said the Centre aimed at providing prompt assistance and information to road users while also offering a platform to report incidents or misconduct by agency personnel on Lagos roads.

The traffic regulatory agency disclosed the development in a statement made public on Sunday via its official X handle and other media platforms.

Appraising the initiative, Hon. Sola Giwa, the Special Adviser to the Governor on Transport, emphasized the initiative’s goal of bolstering LASTMA’s reputation and rebuilding public trust in the Agency.

Speaking to Lastma Senior Officers at Oshodi, Giwa stressed the center’s pivotal role in fostering professionalism among agency officers during interactions with the public.

The call centre, staffed with over 10 responders, will be dedicated to addressing traffic management issues and complaints from motorists.

Giwa highlighted plans to introduce toll-free phone lines for individuals to report road-related incidents or emergencies, emphasizing the importance of community engagement in enhancing road safety.

Also, the centre will accommodate communication in pidgin and Yoruba, besides English, to ensure accessibility for all residents.

According to the statement, LASTMA reaffirms its commitment to stakeholder engagement by continuing discussions with Community Development Associations and transportation sector representatives to enhance collaboration in traffic management.

It also asserted that the agency’s recent training of 300 Cadet Officers underscores its dedication to improving operational capacity and facilitating the smooth flow of goods and services on Lagos roads.

In admonition, Giwa urged officers to uphold values of empathy, sympathy, and humility, emphasizing LASTMA’s responsibility to prioritize the safety and well-being of road users while ensuring professionalism in their conduct.

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